Custom Orders

One of my favorite forms of expression is creating a custom and unique piece of jewelry. Whether it is for a special event or for everyday apparel, I am confident that together, we can create a piece of jewelry that would receive attention wherever you go. I want that the piece we create together becomes your favorite jewelry piece.

If you are interested in a custom designed item, I will need a written e-mail explaining what you would like to have custom made and any specifications you may have. Also include when you need to have your jewelry piece physically in your hands so I can have a timeframe to work within.  If you want a special piece made to complement a specific item of clothing please include digital photos and accurate colors. I will communicate and meet with you until we are in agreement about the design and the price. You will receive a finial sketch and a quote which will include materials and shipping, if applicable. I require an initial deposit of *$25 minimum to start any custom piece. This deposit is non-refundable once we start working and designing the custom piece. After the design process I’ll give you a final quote and 50% deposit of the final payment will be required to start fabricating your piece. I will send you the final invoice to process the payment before shipping the order. The initial deposit will be applied also to your final payment once the custom piece is finished.

Custom orders will be shipped no later than **two weeks after I receive your signed confirmation letter of your order and 50% deposit. I will contact you by email when your order is ready and I will let you know when it ships and the tracking number of your order.

I will not start the production of any project without the 50% deposit of the final quote.

The designed custom jewelry piece that you receive will be a unique one, I do not reproduce, or make duplicates of any custom piece, unless requested from the same customer.

*Initial deposit for custom earrings, bracelets, cuff links, key chains and rings:$25, for necklaces, pins, letter openers, and specialty items:$50, and for any custom made jewelry piece in 14K Gold a $100 initial deposit should be made in advance.

**Take in consideration that some special stones or metals will be ordered and this might take longer than anticipated.  In this case, I’ll let you know after the design process if the jewelry piece will take longer than two weeks to be finished.

***Remember that all the designs and photos that I shared with you for your approval during the design process of your custom piece are property of Alejandra Whittier / Stone Disegno by Ale and cannot be copied, transferred or altered in any way without my permission.

Should you choose not to finish the custom order with me, a cancellation fee equal to the amount of work done at the time will be billed and will be due when you receive the invoice. Client doesn’t have permission to submit any copy or share with anyone the sketches or ideas I have send you in the process of designing your custom piece. I have the right to use those ideas for any other purpose, including fabricating and selling the design to a third party when a cancellation of the custom piece is made.